Refund Policy

At Mbnormals, we take immense pride in delivering high-end, meticulously crafted products that reflect exclusivity and artistic expression. Our goal is to ensure that every purchase meets the highest standards of quality and craftsmanship. However, if you are not entirely satisfied with your purchase, we offer a seamless and transparent refund process.

Eligibility for Refunds

We offer refunds under the following conditions:

Defective or Damaged Products:
- If the product delivered is defective, damaged, or not as described, you are eligible for a full refund or exchange.
- To qualify, you must notify us within 48 hours of receiving the product and provide clear photographic evidence of the defect or damage.
Incorrect Product Received:
- If you receive an incorrect product, we will initiate a refund or replacement after verifying the claim.
Non-Delivery of Order:
- In cases where your order is not delivered due to unforeseen circumstances, a full refund will be processed upon confirmation.

Non-Refundable Items

We do not offer refunds under the following circumstances:

Products that have been worn, washed, or altered.
Items purchased during promotional sales or discounts.
Customized or personalized items, as these are crafted exclusively for you.

Refund Process

Initiate a Request:
- To request a refund, email us at contact@mbnormals.com with your order number and reason for the refund.
- Attach relevant images if the product is defective or damaged.
Inspection and Approval:
- Upon receiving your request, we will inspect the product and validate the claim.
- Once approved, the refund will be processed within 7-10 business days.
Mode of Refund:
- Refunds will be initiated to the original payment method used during purchase.

Late or Missing Refunds

If you have not received a refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is posted.
- If the issue persists, email us at contact@mbnormals.com for further assistance.

Exchange Policy

We offer exchanges only for defective, damaged, or incorrectly delivered products.
Exchanges are subject to product availability and will be processed once the original item is returned.

Cancellations

Orders can be cancelled within 24 hours of purchase. After this period, cancellations will not be entertained as the order moves into the production and dispatch phase.